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Frederick Gagle

Healthcare, Information Technology and Services

Frederick Gagle | CIO | CTO | CISO | CSO | VP of Technology | Chief Security Officer | Digital and Cyber Strategy | Information Officer | Information Technology | Board Advisor

Frederick Gagle's Bio:

Frederick Gagle is a 25-year technology leader across different industries including 8 years in healthcare, 10 years in telecommunications, automotive, and government. Collaborated with executive level and C-level management to define strategic direction and improve organizational processes. Advisory Board member for several companies. Drove all technology and cybersecurity initiatives and strategy building to address rapid organizational growth. Adept at leading cross-functional teams to achieve corporate goals. Fred has an MBA degree, Six Sigma Green Belt, and numerous technical certifications and thrives in C-level technology and senior technology leadership positions in Central Florida. Information Officer with the leadership of all aspects of Information Technology, Project Management with extensive experience in strategic sourcing, vendor management, purchasing and procurement, financial management, process re-engineering, network operation center services, network architecture, and design, development of KPIs, incident management, IT asset management, engagement management, ITIL-based service management, Software Development Life Cycle (SDLC), and extensive large-scale project management. Demonstrated excellence in: Cloud technologies: Amazon AWS, Microsoft Azure, Salesforce CRM / Salesforce Marketing Cloud. Leading the migration to Enterprise-class phone systems, migration to Microsoft Office 365, Cloud fax system. Led implementation of MFA (multi-factor authentication). Designing and implementing Enterprise IVR (Interactive Voice Response) systems. Implementing Business Intelligence and Analytics using Microsoft SSRS and Microsoft Power BI. Managing Application Development, Data Reporting, and Database Administration. Proven communication with senior executives on network outage handling and event management. Innovative process changes that have resulted in $1.6MM annual savings. Developed Disaster Recovery and Contingency Planning. Personal Profile/Attributes: Technology Innovations and automation that drive cost reduction. Deliver exceptional expertise in network operations and information technology in large highly complex environments. Proficient in process optimization for improved productivity and increased efficiencies. Highly competent financial manager with operating budget responsibility. Excellent interpersonal and communications skills across all levels of corporate hierarchy. Degrees and Technology Certifications: MBA, Six Sigma Green Belt, CCNP, CCNA, CCDA, CCDP, MCSE, A+ , i-Net+, CCIE written

Frederick Gagle's Experience:

  • Vice President of Technology and Chief Security Officer at Bioplus Specialty Pharmacy

    August 2012 - Present | Altamonte Springs, Florida

    BioPlus Specialty Pharmacy is an independent, national specialty infusion pharmacy. We provide high-touch services and specialty pharmaceuticals for patients with chronic diseases such as bleeding disorders, hepatitis, cancer, and many other conditions, including those who need IgG therapy. We do far more than fill prescriptions. At BioPlus we pride ourselves on being a specialty pharmacy that lowers costs while increasing patient compliance. This leads to an overall better experience for you. Side effects are readily managed, adherence is improved, and the best outcome is achieved. You can rely on us for high quality care for your complex chronic condition. As one of the nation's largest independent specialty pharmacies, we don't just dispense medicines. Instead, we treat each of our patients with an individual pharmaceutical care plan to make sure that their biologic specialty medicines have the intended results. Our employees and company as a whole are committed to excellence in both service and patient outcomes. But you don't have to take our word for it. We've put our company under the microscope to be thoroughly vetted by several independent, accrediting bodies. Responsible for all Enterprise technology initiatives and strategies to scale with rapid organizational growth to support 500 employees across six states. Implemented cloud technologies (Amazon AWS / Microsoft Azure) with a focus on server consolidation and cost reduction. Established and enhanced relationships with vendors and contract negotiations. Achieved 99.99% or better network availability and uptime for the Enterprise network. Managed Infrastructure, Support, Database Administrators, Software Developers using Agile software methodology. Our IT Department was awarded the BioPlus Specialty Pharmacy Team of The Year in December 2019. Awarded Excellence in Innovation and Technology for our physician native mobile communications platform. Partnered with third-party consulting firms to supplement in-house resources and deliver cost-effective business solutions. Accountable for the overall success of all technology projects from the initial need’s assessment through business benefits realization. Communicated the progress of all projects and ensured adherence to project timelines and budget constraints. Migrated 400+ mailboxes to Microsoft Office 365. Migrated to MS Teams, all websites to Azure, and cloud fax. Modernized Microsoft Great Plains accounting by migrating to a hosted solution. Implemented Salesforce CRM for 100+ Sales employees. Implemented cybersecurity training programs, training, phishing campaigns, and MFA. • Introduced LogRhythm SIEM system to meet compliance. Implemented encryption at all levels of the network and secure E-mail. Implemented IVR systems for both new patient and refill patients. Developed Disaster Recovery and business continuity planning. Ensured all technology was HIPAA HITECH compliant. Spearheaded annual risk assessment, change control, IT governance, and compliance. Implemented credit card processing systems for patient payments.

  • Sr. Manager, Network Services at Concentrix (formerly Convergys)

    July 2011 - August 2012 | Lake Mary, Florida

    Responsible for an $8MM budget at Convergys which was a 70k global employee company with $2B+ in annual revenue. Service delivery and implementation of Hosted Solutions which provided network, servers, systems, and IVR (Interactive Voice Response) and speech recognition software for Fortune 100/500 companies including United States Postal Service (USPS), JP Morgan Chase, US Bank, DISH Network, DirecTV, Humana, Wells Fargo, and Discover. Managed a team of 19 engineers that consisted of Network Engineers and Network Architects, Telecom Engineers, System Engineers, and SQL/Oracle DBAs (Database Administrators). Responsible for management of over 1,450 servers in Tier 4 PCI (Payment Card Industry) compliant Data Centers. Hosted Solutions is a provider of Application Services, Business Process Outsourcing, and Disaster Recovery Services as alternatives to the traditional, capital intensive CPE hardware and software required to support advanced enterprise self-service applications. Led the efforts of a $10MM technology infrastructure refresh composed of 10Gbps routing and switching fabric, blade servers with distributed wiring, and a voice network capable of hundreds of thousands of concurrent connections.

  • Manager, Network Services at Lumen (formerly CenturyLink)

    March 2006 - July 2011 | Winter Park, Florida

    Promoted to General Manager at CenturyLink, which is a $21B revenue / Fortune 500 Telecommunications 70k employee company. Responsible for 106 employees at three Surveillance and Tier I Network Operation Centers (NOC) locations, including the Advanced Network Services in Winter Park FL, Advanced Technical Assistance Center in Wake Forest NC, and the Broadband Maintenance Center in New Century KS. The NOC supported millions of customers and very large businesses in 33 states and was responsible for resolving network alarms, resolving tickets, and dispatching technicians 24x7x365. The networks supported were Metro-Ethernet, ATM, Frame Relay, E-911, MPLS, Managed Network Services (MNS), Internet (Dedicated IP), and Broadband DSL. Responsible for budget, staffing, sales support, customer interfacing, contracts, training requirements, network surveillance systems and tools, Automated Call Distribution (ACD) systems, and strategic planning for the three Network Operation Centers.

  • Advanced Network Services Engineer IV at Sprint

    2001 - 2006 | Winter Park, Florida

    Senior network engineer for the Sprint national project called NNET (Network's Network). Integrated existing asynchronous and X.25 telecommunications equipment and provided extensive technical documentation, graphs, and other data for the NNET web page. The NNET project involved configuring and supporting Cisco 2600/2800/3600/7500 routers. Provided Tier III support for over 1,800 network elements & 36,000 connections on the NNET network. Involved with NNET physical inventory, migration, asset testing and research, development of project standards, documentation, method of procedures, and developing technical documentation for the NNET website. Experience with Checkpoint, Cisco PIX, Juniper Netscreen firewalls and VPN (virtual private network) applications. Advanced knowledge of TCP/IP and BGP, OSPF, RIP, VLANS, & HSRP. ISDN/T1/DS3/OC3 & Gig (Metro-E) circuits.

  • Senior Network Engineer at AutoPower

    2000 - 2001 | Lake Mary, Florida

    Network design and implementation of Wide Area Networks (WAN) for customers across North America. Perform network design and technical support for over 200 managed network customers. Installation, configuration, & troubleshooting of Cisco equipment. Cisco 700/800, 1600/1700, 2500/2600/3600 series routers, Cisco PIX firewalls and Cisco Catalyst switches. Implemented and maintained network security. Used SNMP network monitoring and surveillance. Windows NT server administration. Advanced knowledge of TCP/IP, BGP, OSPF, IGRP, EIGRP, RIP, VLANS, HSRP, and IPSEC & 3DES VPN tunnels. Experienced with troubleshooting T1, ISDN, Frame Relay and DSL circuits.

  • Network Administrator at Citrus County Property Appraiser

    1997 - 2000 | Inverness, Florida

    Provide network administration and support for two offices. Network and computer repair technician for all servers and workstations. Support for all computer and network hardware: Cisco routers, switches, and hubs. Windows NT server administration.

  • Network Systems Engineer at Consultant (multiple companies)

    1992 - 1997

    Client: Doug Lucas & Associates (Homosassa, FL): Designed, deployed, installed small to mid size LANs primarily for construction businesses. Provided technical support & computer repair. Client: US Cities Network (Crystal River, FL): Provided Internet and network services such as web page development and design, Webmaster administration, DNS services and web hosting functions.

  • PC Repair Technician (part time) at Crystal River Computers (CRC)

    1991 - 1992

    Computer repair and trouble-shooting. Custom built PCs and Servers. Technical support and PC sales.

Frederick Gagle's Education:

  • University of Central Florida

    2005 – 2007
    MBA

  • University of Florida

    1994 – 1997
    BSBA
    Concentration: MIS

  • Central Florida Community College

    1992 – 1994
    AA
    Concentration: AA

  • Crystal River High School

    1989 – 1992
    high school diploma

Frederick Gagle's Interests & Activities:

Reading, movies, self improvement, traveling, snorkeling, fishing, beaches, history and technology.




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